10 Commitments of an Internal Service Professional
9:00 – 11:30 AM

Great service does not begin when the first customer walks through the door. Great service always begins internally. In fact, your customers can tell if you like each other. If they sense you don’t, they will take their business somewhere else. The most effective organizations have adopted strong internal service commitments. In this session, Rick Olson will go in depth on the 10 most impactful service commitments. You have full permission to use these commitments in your workplace when you return to work.

Out of This World Customer Service
12:15 – 2:45 PM

America says customer service is the worst ever. How can you turn it around and give outstanding service? Rick Olson is a nationally known customer service expert, author, and professional speaker. His clients include: Marriott, Red Cross, Pacific Life, Washington Redskins, UPS, IBM, 3M, American Banking Association, USDA, The Department of Treasury, and numerous others. He has spoken in all 50 states and addressed over 1,000,000 people. His speaking style is very engaging with plenty of humor.

In this presentation, Rick will take you behind the scenes to see how the most admired service companies give Out of This World Customer Service. You will leave with lots of ideas on how to take your customer service to the highest level. Rick will share 10 commitments that ensure that great service is given to every customer.

Rick Olson is considered one of the foremost communicators in the business world. He has spoken to over 1,000,000 people worldwide. He has worked with government agencies in Washington DC and leaders on four different continents. His diverse talents have allowed him to speak to crowds as large as 40,000 and work with select executive teams.

Rick Olson Seminars was founded in 1992 for the express purpose of elevating organizations through people development. Rick has spoken in all 50 states, presenting convention keynotes, training staff and management personnel, and consulting companies through times of change. He has often been ranked the number one speaker at conventions. Companies frequently invite him back over and over to work with their employees.