Mayo Clinic is hiring Desk Operations Specialists!

Desk Operations Specialists (formerly known as Clinical Assistants) work with physicians and other health care professionals to anticipate and respond directly to patient needs and the requests of the health care team.

You will be responsible for coordinating the details of the patient’s visit by:

Serving as a direct contact and resource to the patient
Preparing the patient for their appointment by performing check-in procedures and rooming for providers
Collecting patient vitals and completing pre-examination record information
Scheduling follow-up appointments
Managing the flow of patient material
Communicating scheduling delays or changes
Assist with wayfinding
Performing additional direct patient care duties as needed
Copy and paste this link in your browser to watch a short video to learn more about the opportunity to join Mayo Clinic as a Desk Operations Specialist https://www.youtube.com/watch?v=XGsJu0IPPRk

Position is 100% on-site. Desk Operations has various Desk Operations Specialist positions available in multiple locations, schedules and shifts are dependent upon position availability at any given time. Applicants are not applying for a specific area. Qualified applicants are pooled for consideration by any/all active hiring managers.

Qualifications

Required Qualifications :
High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician’s office, appointment scheduler or retail/ service industry; OR Associate’s Degree.

Additional Qualifications :

Excellent communication and interpersonal skills
Superior customer service skills
Desire to work in team environment
Computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.
Problem solving and decision-making skills
Ability to multi-task and prioritize
Adaptable to change
Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment (provided by Mayo Clinic). Must be willing to adjust work schedules in response to department or clinical needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire.

ADDITIONAL CONSIDERATIONS: Must be able to tolerate walking, standing, sitting for up to 8 hours. Must be able to occasionally push/pull 75 pounds. Must be able to occasionally lift 50 pounds without assistance, to assist patients.

Additional Details

Paid Training
New in 2022 – Up to 80 hours of paid paternal leave for the birth or adoption of a new child.
Diverse and Inclusive Environment
Career Advancement Opportunities
Career Investment Program
Pet Insurance available
Medical
Delta Dental
Mayo Reimbursement Account (MRA)
Vision Care
Paid Time Off (PTO)
RetirementPension Plan
403(B) and 401(K) Retirement Plans with Match
Deferred Compensation 457(B)

Life Insurance
Job Type: Full-time

Pay: $20.11 – $28.20 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Relocation assistance
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:

8 hour shift
Day shift
Monday to Friday
Weekends as needed
Work Location: In person